Last Updated: 10 February 2026
Privacy Policy for Locksmith Astoria Queens
Locksmith Astoria Queens is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Locksmith Astoria Queens collects various types of information to provide and improve our locksmith services to you.
1.1 Information You Provide Directly To Us
When you interact with Locksmith Astoria Queens, you may provide us with personal information, including but not limited to:
* Contact Information: Your name, email address, phone number, and physical address (e.g., for service dispatch). * Service Request Details: Information about the locksmith service you require, such as type of lock, vehicle make/model, urgency, location of service, and any specific access instructions. * Payment Information: While we primarily use third-party payment processors, you may provide us with billing details necessary to process your transaction. We do not directly store sensitive payment card information on our servers. * Communications: Records of your correspondence with us via email, phone calls, or online forms, including feedback or inquiries.
1.2 Information Collected Automatically
When you visit our website, Locksmith Astoria Queens may automatically collect certain information about your device and browsing activity:
* Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and access times. * Location Information: Depending on your device settings, we may collect general location information (e.g., city and state derived from your IP address) or, with your explicit consent, precise geolocation data if necessary for specific service delivery (e.g., dispatching a technician to your exact location). * Cookies and Tracking Technologies: As described in Section 6 below, we use cookies and similar technologies to enhance your experience and analyze website usage.
2. How We Use Your Information
Locksmith Astoria Queens uses the collected information for various purposes, primarily to provide and improve our locksmith services:
* To Provide and Manage Services: To schedule appointments, dispatch technicians to your location (e.g., 17-30 27th St, Astoria, NY 11105, or your specified service address), perform requested locksmith services (e.g., lock repair, key duplication, emergency lockout assistance), and process your transactions. * Communication: To respond to your inquiries, send service confirmations, updates, appointment reminders, and follow-up communications related to services provided by Locksmith Astoria Queens. * Service Improvement: To understand how our services are used, gather feedback, troubleshoot technical issues, and continually enhance our offerings and website experience. * Marketing (with consent): To send you promotional materials, special offers, or information about new services offered by Locksmith Astoria Queens that we believe may be of interest to you, where permitted by law and with your explicit consent. You can opt-out of marketing communications at any time. * Security and Fraud Prevention: To protect the security and integrity of our services, prevent fraud, and ensure the safety of our customers and technicians. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
Locksmith Astoria Queens understands the importance of your privacy and shares your information only in limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. This includes payment processors, dispatch and scheduling software providers, IT support, and analytics providers. These third parties are obligated to protect your information and use it solely for the purposes for which it was provided. * Technicians and Contractors: Your contact and service location details will be shared with the Locksmith Astoria Queens technicians or authorized contractors dispatched to perform services at your request. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell your personal information to third parties for their independent marketing purposes.
4. Data Protection and Security Measures
Locksmith Astoria Queens implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our web server. * Access Controls: Access to your personal information is restricted to authorized employees and service providers who need the information to perform their job functions. * Secure Systems: We use industry-standard security practices for our internal systems that store customer data. * Employee Training: Our staff is trained on the importance of data privacy and security.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Locksmith Astoria Queens cannot guarantee its absolute security.
5. Third-Party Services
5.1 Google Analytics
Locksmith Astoria Queens uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to track and report website traffic. Google Analytics uses cookies to help us analyze how users interact with our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
5.2 Payment Processors
When you make a payment for services from Locksmith Astoria Queens, your payment is processed by third-party payment processors. These processors directly handle your payment card details and other financial information in accordance with their own privacy policies and security standards (such as PCI-DSS compliance). Locksmith Astoria Queens does not store your full payment card details on our servers.
6. Cookies and Tracking Technologies
Locksmith Astoria Queens uses "cookies" and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small data files placed on your device.
* Essential Cookies: Necessary for the operation of our website, enabling core functions like security and accessibility. * Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. * Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some parts of our website may not function properly.
7. Your Privacy Rights (US Residents)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws (e.g., the California Consumer Privacy Act/California Privacy Rights Act - CCPA/CPRA, and similar laws in other states). Locksmith Astoria Queens is committed to respecting these rights where they apply. These rights may include:
* Right to Know/Access: You have the right to request that Locksmith Astoria Queens disclose what personal information we collect, use, disclose, and/or sell about you. * Right to Delete: You have the right to request the deletion of personal information that Locksmith Astoria Queens has collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Correct/Rectify: You have the right to request that Locksmith Astoria Queens correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Locksmith Astoria Queens does not sell your personal information in the traditional sense, some state laws may broadly define "sale" or "sharing" to include certain types of data disclosures for cross-context behavioral advertising. You have the right to opt-out of such "sale" or "sharing" if applicable. * Right to Limit Use and Disclosure of Sensitive Personal Information: For certain categories of sensitive personal information, you may have the right to limit its use and disclosure. Locksmith Astoria Queens generally does not collect sensitive personal information beyond what is necessary to provide requested services. * Right to Non-Discrimination: Locksmith Astoria Queens will not discriminate against you for exercising any of your privacy rights.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request. This may involve matching information you provide in your request with information we already have on file.
8. Data Retention
Locksmith Astoria Queens retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes:
* Maintaining records for past services rendered by Locksmith Astoria Queens. * Complying with tax and financial regulations. * Resolving disputes or enforcing our agreements.
When your personal information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. Locksmith Astoria Queens does not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
Locksmith Astoria Queens may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact Locksmith Astoria Queens at:
* Email: info@astoriaqueenslocksmith.com * Address: Locksmith Astoria Queens, 17-30 27th St, Astoria, NY 11105
